If I request for a replacement, when will I get it?
Generally replacement of product takes 2-3 days within Kathmandu Valley and Up to 7 Days outside Valley.
Which products are not eligible for returns?
The categories mentioned here are not eligible for returns and if you violate return policies the products won’t be eligible for return
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, you won’t be able to return after the seller’s motioned time period for return.
Do I have to return the freebie when I return a product?
Yes, you will have to return freebie as well while returning the product
How do returns work?
You have to fill a return form or contact our customer care for support.
I see the 'Cancel' button but I can't click on it. Why?
You won’t be able to click Cancel button once the seller has processed your order
What is the Buyer Protection policy?
For the benefit of buyer we have made buyer protection policy where buyer can raise issues regarding product and claim for exchange or return.
What should I do if I have an issue with my product after the return period?
You need to strictly raise the issue within the return period but you can always provide us a feedback regarding any such issues through our customer care services.
When is a return of an item not possible?
You can’t return non returnable categories item, once you cross the return period, if you have violated return policies.
How can I know the status of my refund?
We will notify you once the refund has been processed
What are the modes of refund available after cancellation?
You can accept your refund in the form of Voucher, Bank Transfer , Wallet Transfer
When are refunds given?
Refunds are provided for certain categories within the stipulated period of time
I ordered a wrong item. Can I return it?
Yes if it’s a returnable item
What should I do if I find the package open or tampered on delivery?
You can raise the issue contacting our customer care with proper eveidence
Can I change the address for the pick-up the of item(s) in my order?
You will be allowed to change the address only before the seller processes it.
Why have I been asked to ship the item?
We don’t offer pick up for the return at certain addresses due to which you need to self ship it
I've still not received the refund in my bank account.
Usually it takes up to 2-3 days for amount to be reflected in your bank account once the refund has been processed
What are the refund timelines if I cancel or return a product?
It might take up to 7 days for the entire process.
How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?
You will get your refund via Bank Transfer, Voucher or Wallet
I have not received the reimbursement of my courier charges. What should I do?
Please be patient as it might be in the process or contact our customer care for the queries.
How will I get my refund for returning an item I paid for with Cash on Delivery?
Refund process will usually take up to 7 Days
What are the checks done for an item that I'm returning?
The packaging, Manuals, Freebies, and Product should be intact